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Tag Archives: Philadelphia 311

City to release free 311 iPhone application

The City of Philadelphia will release a free iPhone app for its 311 non-emergency call hotline as soon as next month, reports the Inquirer.

City Technology Chief Allan Frank is painting a bold picture for the application, which he tells the Inqy will let users “log requests for city services and track them from their phones.”

“Anything you can do with 311 when you call, you’ll be able to do on your iPhone, and then some. OK, you can take a picture of, say, the illegal dump with the iPhone, and you can geo-locate it for us with the iPhone. All that fancy stuff,” Frank said.

Frank says future edition will become more sophisticated, trumping other cities that have already released similar apps.

SeeClickFix visits Philadelphia to educate on civic issue tracking tool

SeeClickFix representative Mark Abraham talks to Society Hill residents about the civic issue tracking tool. | Credit: EvolveStrategies.net

SeeClickFix representative Mark Abraham talks to Society Hill residents about the civic issue tracking tool. | Credit: EvolveStrategies.net

Philadelphia residents are logging into Connecticut-based technology to report non-emergency neighborhood issues.

Last week, a representative of New Haven-based SeeClickFix travelled to Philadelphia to discuss the civic issue tracking tool with the Society Hill Civic Association, one of the newest adopters of the Web-based technology. [Full Disclosure: Technically Philly was introduced to SeeClickFix founder Ben Berkowitz at a journalism conference in New York]

With SeeClick, users can create watch areas, report concerns – like potholes, barking dogs, idling vehicles and other annoyances – and hopefully create buzz around problems in neighborhoods, so it’s easier to lobby to get these problems fixed. The takeaway? SeeClickFix is a platform for anyone in a neighborhood to track problems, not just government officials.

Nuisances can be submitted to the site using a variety of mediums, including a browser, Twitter, phone, email and iPhone application. Residents can receive updates on problems occurring in neighborhoods by way of RSS, email, and more.

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