Philadelphia Parking Authority launches social media campaign to bolster responsiveness, transparency and customer relations
Following quiet structural changes at the Philadelphia Parking Authority, the oft-criticized state-run agency announced today a transparency-driven social media campaign.
After news this month of staff sensitivity training and staff restructuring around customer service, the PPA will launch outreach efforts through Facebook, Twitter, QR codes and other tools.
Find the PPA on Twitter @PhilaParking and on Facebook here.
Tossing out an estimated 1.7 million tickets a year and forking over $99.6 million to the city and school district, according to a press release, hasn’t always earned the love of residents and visitors alike. The agency is famously the subject of the A&E reality show ‘Parking Wars,’ suggesting a divide between parkers and enforcers.
“While solving problems and addressing customer issues will be a major thrust, we will also use Facebook and Twitter to keep the public informed about parking emergencies during inclement weather – special holiday parking
discounts – parking at the airport during holiday rushes, as well as residential parking issues in our neighborhoods,” PPA Executive Director Vince Fenerty said in a press release. “Facebook and Twitter will help us better educate the public about parking regulations in the city, as well as our signage.”










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